Acceptable Use Policy
This policy explains the regulations for using our services (also called "MoonlightBot", "Moonlight Labs", "we", "our" or "us" in this document) and participating with our community.
By using our services, you affirm that you have fully read, understood, and agree to be bound by this policy, as written and unconditionally. If you do not agree, stop using our services immediately.
Last updated: June 27th, 2024
1 - Protect your Account
You must take adequate measures to protect your account and any third party account used in connection to our services from unauthorized access. If you know or suspect anyone else other than you to have access to your account, you must notify us promptly and provide a detailed explanation of the events leading up to the unauthorized access, and steps taken to regain full control over it.
2 - Respect Third Party Platforms
You must not use our services to violate, or or make us appear in violation the policies and regulations of third parties used by our services.
This includes, but is not limited to Discord's Terms of Service, Community Guidelines or Developer Policy.
3 - Respect our Volunteers
MoonlightBot is ran by volunteers. These regulations ensure that volunteering with us remains a pleasant, satisfactory and positive experience. If you are involved in our volunteer activities, our Volunteer Code of Conduct applies in addition to this policy.
Do not harass volunteers: Any form of harassment, bullying, or disrespectful behavior towards our volunteers is strictly prohibited. This includes derogatory comments, personal attacks, or any action meant to cause emotional or psychological harm, distress or anxiety.
Do not make unreasonable demands or expectations: Volunteers have limitations and commitments outside of their volunteer role. Making unreasonable demands or expecting immediate responses at all times is not appropriate.
Do not disrupt or sabotage the service: You must not disrupt the work or sabotage the efforts of our volunteers. This includes intentional interference, spreading false information, or engaging in malicious activities that hinder our ability to perform our duties effectively or enjoy the results of our work.
Do not diminish or vilify the work of volunteers: You must not take any action that diminishes or vilifies the efforts of our volunteers. Our developers, translators, quality control testers, documentation writers and other officially recognized collaborators are hard-working, so we request that you relation with them in an understanding, collaborative, and accepting manner. This includes but is not limited to displays of indifference about sensitive topics such as struggles faced in their process of expanding and relating with our volunteer team, engaging with our users, and the finding and maintaining of resources, as well as personal hardships.
Do not mislead our support team: You must not submit any false or malicious report, application, request, statement or interaction to our volunteers while acting in official capacity. you are responsible for correcting and updating us on the applicability of your previous statements in clear writing.
4 - Respect Other Users
You must not use our services:
If you are under the age of 13, or higher minimum applicable age in your jurisdiction without parental consent
For any unlawful purpose
To send unsolicited marketing, advertising, or other promotional material (also known as spam)
For the purpose of inciting or glorifying suicide, self-harm, eating disorders, violence or terrorism
To knowingly send or transmit viruses, trojans, worms, keyloggers, spyware, ransomware, or any other form of malicious software or computer code
To harass, stalk, bully, or send disturbing content, such as pornography or gore to other users
To violate users' reasonable privacy expectations
Additionally, you must not encourage, glorify, endorse or harbor any of the activities in violation of this policy, or their perpetrators.
5 - Respect our Services
Do not do, or attempt to do any of the following against our services:
Circumvent safety measures
Make the service, or any of its parts unavailable to users
Evade blocks, bans or other restrictions with multiple accounts or through other users
Gain unauthorized access to source code, user data, privileges or otherwise alter any data in our possession aside from the intended means provided
Hack, crack, decompile, reverse-engineer or denial of service attacks
Intentionally omitting or failing to report malfunctioning or issues, especially in circumstances where it can potentially harm the service, compromise user experience, or pose risks to the security and integrity of our systems
Publicly disclose information about exploits or security flaws in the service. See the section below for instructions on reporting sensitive issues
6 - Resource provider/Donation policy
This section applies to you if you are, or have been in the past:
A MoonlightBot Premium subscriber
Boosting our Support Server
Offering us currency, virtual goods or other content that benefit, enhance or collectively benefits our services, users or volunteers (referred to by the term "resources" in this section)
By providing us resources, you affirm that the sole purpose you are doing so is to help maintain the service operational, improve its capabilities and increase our satisfaction.
Upon ceasing to provide a resource, the service is provided to you at the additional condition that you will show an understanding of the implications of resource absence, scarcity, and emotional impact on the resource beneficiary.
7 - Reporting abuse, bugs, or other concerns
To report abuse, bugs, or any questions or concerns about our policies, please reach out to us on Discord. You can contact of our Staff team with all the details of your inquiry and we will get back to you as soon as possible.
If you are unsatisfied by the result of your inquiry, you may escalate the issue to an administrator or developer.
8 - Security Disclosure
To report issues that affect the security and integrity of our systems, contact a developer through direct message. Do not make any mention of the issue outside of the conversation until you are authorized by said developer.
9 - Dispute Resolution
In the event of any dispute or disagreement arising from the use of our services, we request you to first attempt to resolve the issue through direct communication with our team. We are committed to addressing and resolving any concerns or disputes in a fair and efficient manner.
If a resolution cannot be reached through direct communication, both parties agree to enter into mediation or another alternative dispute resolution process to seek a mutually acceptable resolution. This process will be conducted in accordance with applicable laws and regulations.
Please note that any legal action or arbitration will be considered a last resort and will only be pursued if all other avenues of resolution have been exhausted. We value open and constructive communication and will make every effort to resolve disputes in a fair and timely manner.
10 - Policy Enforcement
Enforcement of this policy is at the discretion of our Staff. We may additionally employ automated abuse detection systems or delegate some enforcement powers to others parties should it be in our best interest.
Enforcement actions we may take (in no particular order) include, but are not limited to:
Attempting to reach you out to seek clarification to address any possible suspicious conduct
A written warning
Exclusion from participating in volunteer programs
Moderation actions in our Discord server (mute, kick, timeout, ban, etc)
Applying temporary or permanent, partial or complete blocks that restrict your access to our services
Reporting abusive behavior to involved third-party platforms, law enforcement agencies, or others we deem to be interested in having a report
Direct compensatory actions
This list is non-exhaustive and representative of only a handful of methods we will try to enforce our policies. It is your responsibility to ensure that you follow the policy, allow the delivery of enforcement notifications and maintain open lines of communication with our systems, adhering to applicable regulations.
11 - Appealing Enforcement Actions
If you believe that you have been mistakenly suspected or considered in violation of this policy, you have the option to submit an appeal to our Staff team for a review of your case. Please note that appeals must be submitted within 7 days from the date in which the enforcement action is taken. Failure to appeal within this deadline shall be treated as an admission of guilt for any of the disputed violations, and forfeiture of the privilege to appeal.
Appeals shall be conducted by our means and under regulations established by us.
All appeal outcomes are final, not subject to further dispute, and waive your privilege to submit any other appeals regarding the same infraction.
12 - Final Notes
We deserve the right to revoke your access to the service, or any of its parts for any reason, with or without notification.
We may update this Acceptable Use Policy from time to time. We will try to notify you of any changes through our official channels. It is your responsibility to review this Acceptable Use Policy periodically for any updates or changes.
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